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Payment is taken immediately by our online payment provider Paypal. Paypal offers a secure payment gateway for online credit and debit card processing. By handling our payments in this secure manner it ensures no persons at Equine and Country ever view your card details. If you decide to cancel your order or we cannot fulfil an order, a full refund will be issued to your card via a second Paypal transaction. Do not email your card details. We can accept no responsibility if you provide us with your details in this way. Card fraud is illegal and will always lead to prosecution.

Equine and Country take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data you provide when accessing or ordering using our website.

Payment can also be made by cheque. Please make all cheques payable to Equine and Country. Please allow 14 working days for payment to clear before your items are dispatched. Items will only be dispatched once your cheque has cleared.

Gift vouchers can easily be redeemed at the checkout by typing in the two codes printed on the gift voucher in the clearly marked boxes on the checkout page. A voucher can be used as full or part payment. If you do not use up the full amount of your voucher in one transaction our computer system will automatically calculate how much remains on the voucher so as the same codes can be used in your next transaction. Vouchers can also be redeemed in store.