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We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.

When returning an item from outside the UK please specify on the packaging and on any customs documentation that your parcel is a RETURN otherwise customs charges may occur. Please write on your parcel: RETURNING TO SENDER

Please check the condition of your parcel on delivery prior to signing for acceptance (if applicable). In the event that goods are missing or damaged on arrival please inform us as soon as possible. If you wish to return an item you do so at your own expense, unless the item is faulty. We ask that the returned item should be unused and in its original condition including tags. This does not affect your statutory rights.

We do not pay customs charges on items being returned to us. We can be flexible on time limits with returns from abroad as we understand there can be delays with customs and postage etc. If you are returning an item from abroad and wish to discuss this please email

The following is a quick guide to our returns policy:

  • The time period, within which a return can be accepted is 28 days. Items must be returned to us in a resalable condition. Provided that these criteria are met, a full refund or exchange will be issued. If the value of the goods has been diminished as the result of customer handling, beyond what is necessary to establish the nature, characteristics, and functioning of the goods, they will not be accepted for return. 
  • If an item is damaged on arrival, we kindly request that you inform us of this as soon as possible, this will help to ensure the best possible outcome. If an item is damaged/faulty you will be reimbursed your postage back to us. Items deemed faulty after this period will be dealt with on a case-by-case basis in consultation with manufacturers.
  • If possible, should a parcel appear damaged on arrival do not sign for it, instead refuse the parcel as damaged during posting.
  • We offer an extended period of returns at Christmas for goods purchased as Christmas presents. Last return date for Christmas presents is January 10th

Please note the following cannot be returned or exchanged unless faulty: Riding Hats, Personalised and Special order items. You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as Equine and Country cannot be held responsible for any goods lost before they reach us.

You will be refunded the full value of the goods.

If you wish to return an item please post it (along with your completed returns form-found inside your parcel) to the following address:

Returns, Equine and Country, Dene Park, Hexham, Northumberland NE46 1HN